Where should we begin?
Start by recognizing that creating the conditions for expressing positive emotions is a necessary investment, not an optional extra. A study by the University of Warwick found that employees in a good mood were around 13% more productive than when they weren’t—a finding that supports the Broad and Built Theory, which shows that positive emotions expand our awareness and help us build lasting internal resources. Feeling joy, for example, inspires us to be creative and explore. Interest drives us to learn, and serenity to interact with others, even at the office!
Create the right environment
Our surroundings are potential catalysts for emotions. Ensure that everyone is comfortable, promote natural light, introduce colors (blue has a very good reputation for lifting the mood, because it reproduces the color of the sky, which represents abundance, and the message is captured by our archaic brain.) The aesthetics and harmony of a workplace have a very real effect on the overall atmosphere. Start with small steps, then bring in more initiatives.
Laughter and fun
These two things have a rightful place in a business environment. In the Warwick study, participants’ productivity increased after being shown amusing videos: stand-up clips, comedy scenes, and selected comedic content. And for good reason, laughter triggers the release of endorphins, which increases cognitive reactions. So cracking a joke during a meeting doesn’t waste time, it encourages people to find solutions to issues.
The “3 kifs” (from the French word for ‘small joys’) technique consists of starting a meeting by asking each person to state three positive elements, whether or not they are related to the subject under discussion. Getting feel for the mood in the room before tackling the subject at hand makes space for emotions in the workplace.
Lead by example
Emotions are contagious. A critical or grumpy manager hinders opportunities to express joy and wonder. One method called surprise gifting involves provoking a positive emotional response with a modest but thoughtful and, if possible, personalized gift. It stimulates intrinsic motivation—the kind we feel and choose for ourselves in order to fulfill our responsibilities and feel engaged.
Use positive language
The language we choose shapes whether we frame a situation as an opportunity or a setback; even when we’re facing obstacles. The whole idea behind positive psychology is to build on our strengths, successes and possibilities, and aim for a bright future. So encouragement must be expressed, no matter what. Congratulate victories or progress, listen to people who are struggling, and in all cases think about giving feedback in a way that creates a climate of safety and trust.
In conclusion, the importance of mood on productivity and well-being at work is justified by essential neurobiological processes. But above all, it is a matter of common sense in a society whose acceleration and complexity can only be compensated for by the quality of our experiences. We are 100% human, after all.
Florence Servan-Schreiber, with Elise Assibat, for the EVE web magazine
